Solution For Backers

DE1A0537_Edit.jpg
 
 

 

Date Released: 12/1/2016

To All Our Backers:

First and foremost, we want to take this opportunity to thank each and every one of our backers who supported the launch of ONAGOfly beta through the crowdfunding campaign. In an effort to streamline and improve our internal communications and operations to better support our customers, we have a new leadership team that are working on finding ways to provide quick and easy solutions for our customers. We’d like to thank you for your patience during this transition.

The first step is to assist and provide a solution to all of our backers. Please see below for more information.

For our backers who still have not received the beta version

For backers who still have not received the ONAGOfly beta version, we are offering you the 1 PLUS (second generation) at no additional cost. In order to receive the 1 PLUS or for more information, please email the appropriate contact listed below.

·       For backers located in the U.S. and Canada, please contact contact support@onagofly.desk-mail.com by  December 31, 2016, 11:59 PM (PST). This offer will not be honored to emails sent after the listed date and time. If you are not interested in receiving the 1 PLUS, please contact us and one of our customer service representatives will be happy to assist you.

·       For backers located outside of the U.S. and Canada, please email: Services@arirobot.com by December 31, 2016, 11:59 PM (GMT +8). This offer will not be honored to emails sent after the listed date and time. If you are not interested in receiving the 1 PLUS, please contact us and one of our customer service representatives will be happy to assist you.

-  Note: For backers located outside of the U.S. and Canada who already have been in contact with Julie from the U.S. team, she will continue to assist all of you.

Guidelines for receiving 1 PLUS

Please provide the following information in your email:

·       First and last name

·       The original email address used to sign up for the campaign

·       Shipping address *(please see note below regarding customs and shipping)

·       Phone number (this is required by UPS)

We apologize if the requested information above is repetitive, but as we aim to streamline this process between new team members, we want to ensure that all information we have is accurate.

For backers who already received the ONAGOfly beta version

If you have already received the beta version, we are offering you the 1 PLUS at a discounted price. Please email the appropriate contact below for more information:

·       For backers located in the U.S. and Canada, please visit https://goo.gl/forms/btxuTT8jtj3zFchu1 and submit your inquiry by December 31, 2016, 11:59 PM (PST), for more information. This offer will not be honored to emails sent after the listed date and time.

·       For backers located outside of the U.S. and Canada, please contact Services@arirobot.com by December 31, 2016, 11:59 PM (GMT +8), for more information. This offer will not be offered to emails sent after the listed date and time.

·       *Please see note below regarding customs and shipping

 

*Note on Customs and Shipping

Customs

Please note that certain areas have strict rules and regulations on the import and use of drones within their borders. We advise our backers to review the laws regarding the drones within their area as we are not responsible for the fees and issues associated with customs.

Shipping

As we are still a small team, please be advised that shipping the drones may take some time. If you have any questions regarding shipping, please email the appropriate contact.

For all other questions that have not been addressed/answered here, please contact support@onagofly.desk-mail.com  for U.S. and Canada, and Services@arirobot.com for all other locations.