Frequently Asked Questions
How to contact ONAGOfly?
Technical issues after you received your drone - email to support@ONAGOfly.com
Order status updates during the shipping of your drone - email to order@ONAGOfly.com
Inquiry for new products and asking for refund- email to hello@ONAGOfly.com
How to change my shipping address?
Once the orders are fulfilled, we will process the shipments. If you want to change your shipping address before shipment . Please kindly contact: order@ONAGOfly.com. Thanks!
How to track my order?
Please kindly check our website www.onagofly.com in ‘’TRACK YOUR ORDER HERE”.
Enter your contribute email, if it showed to be the number 0 , that means your order has been sent out to the destination country by our shipping company. The tracking No. would be updated as soon as the order has arrived at the shipping company in your country.
If shows nothing, that means your order status is maybe “ on hold” in Indiegogo, or with wrong address and no phone No.