If you want a refund for any unshipped product, send an email to order@ONAGOfly.com, and follow the steps below:

1.     Send us an email with the following information:

a.      Contribution email address, Pledge ID, the total amount of your contribution, and your written request for Customers Refund Request Form (CRRF) on the email.

2.     Once your request and above information is received by ONAGOfly, we shall send you a Customers Refund Request Form (CRRF).      

3.     Fill out the Customers Refund Request Form (CRRF) and sign it before you send it back to our Customer Service by email (All refunds are subject to a restocking fee).

4.     Send the Customers Refund Request Form (CRRF) back to order@ONAGOfly.com.

5.     A refund will be issued within 15 business days to your PayPal account as soon as it is processed.

6.     We are only able to process refunds via PayPal.


ONAGOfly will not approve a refund if the parcel has already been shipped.*

*An order that has left the warehouse is considered to be shipped.



ONAGOfly will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty. The following products are not covered by ONAGOfly Warranty: Products not purchased from ONAGOfly's WEBstore, ONAGOfly Indiegogo page or any reseller who has not been authorized by ONAGOfly to sell the product.

BEFORE sending any item to ONAGOfly, please contact our Customer Support Team at 1 (949) 208 6894 M-F 9:30AM-5:30PM PST or send an email to our Technical Support team at support@onagofly.com.

1.     If our Customer Support Team determines that your problem is covered under warranty, you will be issued an RMA (Return Merchandise Authorization) number.

2.     Send the product, along with a copy of the RMA form, in a package and ship it to ONAGOfly. Customers are responsible for shipping costs when sending product(s) in for return, repair or replacement under the ONAGOfly Warranty Service.

3.     Write your RMA number on the outside of the box and send to the address listed below:

NOTE: Please do not hand deliver your product to the RMA facility, even if you are local and near the facility. This location is not set up to receive visitors. Thanks!

USA Returns

ONAGOfly RMA Returns

76 Maxwell
Irvine, CA 92618 USA

Returns that don't qualify for warranty coverage will be returned to customers. It is vital that you communicate with ONAGOfly's Customer Support Team before sending in your return. Please contact us by sending an email to our Technical Support at support@onagofly.com.


Battery/ Battery Charger                        6 Months or 200 Times.

ONAGOfly main                                           6 Months

Frame                                                                 No Warranty

Propellers                                                        No Warranty


ONAGOfly also provides our customers with an optional customer paid repair service for products that do not meet the conditions of our Warranty Service. The service fees are described as follows: you will be charged for diagnostics, labor, materials, tax, repair and delivery.

If you request not to proceed with these repair services, you will be liable for payment of return delivery of your product(s), as well as the cost of diagnosis. We will tell you what these costs will be, before you return a product to us for diagnosis. Diagnosis is free of charge if the product is within the terms of ONAGOfly Warranty.

Customer Paid Repair Service will include the following:

A. Products that are no longer covered under the ONAGOfly Warranty Service, Refund and Replacement Policy.

B. All other situations that do not meet with the conditions pursuant to the ONAGOfly Warranty Service, Refund and Replacement Policy or Product Warranty (see details in Warranty service terms).

The following are not covered by the ONAGOfly Warranty Service:

1. Any package returned, missing any of the original accessories, attachments or packaging or if the product is damaged is not covered.

2. Crash or burning caused by non-manufacturing defects, and any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.

3. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.

4. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

A. Crash or fire damage caused by non-manufacturing factors.

B. Damage caused by unauthorized modification, disassembly, shell opening not in accordance with official instructions or manuals.

C. Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.

D. Damage caused by unauthorized repair.

E. Damage caused by unauthorized modification of circuits, mismatch or misuse of battery and charger.

F. Damage caused by flights which did not follow the instruction manual recommendations.

G. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)

H. Damage caused by operating the unit in an environment with electromagnetic
interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).

I. Damage caused by operating the unit in an environment suffering from interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).

J. Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.

K. Damage caused by a forced flight when components have aged or been damaged.

L. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.

M. Damage caused by operating the unit with a low charged or defective battery.


ONAGOfly products and accessories, excluding propellers, frame, that are against manufacturing defects within six (6) months from the original date of delivery are qualified for Warranty. ONAGOfly's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at ONAGOfly's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. ONAGOfly assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall ONAGOfly be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Because of possible user resealing error, this product has no warranty against water housing leakage or any resulting damage. Please review, and follow the written instructions and watch the video instructions carefully when obtaining ONAGOfly. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.


Questions? Comments? Contact our Support Team by sending an email to our Technical Support at support@onagofly.com. We'd love to hear from you!


Thank you for Choosing ONAGOfly.

Note: This Policy may be subject to change until further notice under ONAGOfly’s discretion. 

Privacy Policy

This Privacy Policy describes the policies and procedures of Onago Inc. (“we”, “our” or “us”) on the collection, use and disclosure of your information on www.onagofly.com and the services, features, content, applications, and products we offer (collectively, the “Application”). When you use the Services, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy.


This Privacy Policy covers the treatment of personally identifiable information (“Personal Data”) gathered when you are using or accessing the Application. Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data and Email.

Other Personal Data collected may be described in other sections of this Privacy Policy or by dedicated explanation text contextually with the Personal Data collection.

•   The Personal Data may be freely provided by the User, or collected automatically when using this Application.
•   Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
•   Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
•   The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.


The Data Controller processes the Personal Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Personal Data.

The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.


Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Personal Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

•   Google may use the Personal Data collected to contextualize and personalize the ads of its own advertising network.
•   Personal Data collected: Cookie and Usage Data.
•   Place of processing : USA – Privacy Policy – Opt Out


These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them. If a service of this kind is installed, it may still collect web traffic data for the pages where the service is installed, even when users do not use it.


•   YouTube is a video content visualization service provided by YouTube that allows this Application to incorporate content of this kind on its pages.
•   Personal Data collected: Cookie and Usage Data.
•   Place of processing : USA – Privacy Policy


These services allow interaction with social networks or other external platforms directly from the pages of this Application.

•   The interaction and information obtained by this Application are always subject to the User’s privacy settings for each social network.
•   If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when Users do not use it.

Twitter Tweet Button and Social Widgets (Twitter)

•   The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter Inc.
•   Personal Data collected: Cookie and Usage Data.
•   Place of processing : USA – Privacy Policy

Facebook Like Button and Social Widgets (Facebook)

•   The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
•   Personal Data collected: Cookie and Usage Data.
•   Place of processing : USA – Privacy Policy


To help us deliver ads (remarketing), measure their performance, and make them more relevant to you based on criteria like your activity in our application we use cookies and pixels to tailor ads and measure their performance. Using these technologies, we can show you ads and evaluate their effectiveness. This helps us provide high-quality ads and content that might be more interesting to you.

•   If you would like to change the way we collect data about you in Twitter, visit Twitter account settingsDo Not Track browser setting, and the opt-out choices of Twitter's ads.
•   Our third-party advertising providers, including Google Analytics for Display Advertisers, also use these technologies for marketing on our behalf, including the delivery of interest-based ads and measurement of their performance.
•   If you do not want our advertising providers to use your visits to Twitter websites to show you personalized ads on our behalf, you can opt out using your Do Not Track browser setting.
•   You can also opt out of Google Analytics by installing Google’s opt-out browser add-on, and out of interest-based Google ads using Google’s Ads Settings. To opt out of activity-based ads in Facebook, visit your Facebook Ad Settings.


These services make it possible to manage a database of subscription based email contacts to communicate with the User via email. The services are used to collect data concerning the date and time when the mail is viewed by the User, as well as when the User interacts with incoming mail, such as by clicking on links included in the email.


•   MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC d/b/a MailChimp, a State of Georgia limited liability company. Personal Data collected: Email address.
•   Place of processing : United States – Privacy Policy



The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services. The User is aware of the fact that the Data Controller may be required to reveal Personal Data upon request of public authorities.


In addition to the information contained in this Privacy Policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.


For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).


More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the end of this Privacy Policy.


Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out below. This Application does not support “Do Not Track” requests. To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.


The Data Controller reserves the right to make changes to this Privacy Policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to this Privacy Policy, the User must cease using this Application and can request that the Data Controller erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.


The Data Controller is responsible for this Privacy Policy.




Congratulations! You've reached the end. Thanks for taking the time to read this Privacy Policy.

Copyright © 2016 ONAGO Inc. All rights reserved.

Updated by ONAGO Inc. on November 15, 2015